Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Seasonal Host-Hostess for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.

JOB OVERVIEW:

Under direct supervision of the Venue Manager, Host/Hostess maintain efficient and courteous food and beverage operations by greeting guests, anticipating guest's needs, providing knowledgeable Food & Beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team-based environment and must follow all alcohol beverage and food handling policy guidelines as well as all resort internal controls, consistently.

ESSENTIAL JOB FUNCTIONS:

• Provides excellent guest service to all guests.
• Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided.
• Accepts and confirms reservations daily.
• Greets and seats guests to their dining table.
• Operates POS to conduct sales transactions, handles cash and makes change as required.
• Computes bills, itemizes lists and balances tickets.
• Responsible for cash handling and tendering checks.
• Manages floor seating and schematic set up.
• Handles reservation system with accurate maintenance of data base and information.
• Maintains a neat, orderly and stocked host/hostess desk.
• Contributes to a team effort and accomplishes related results as required.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Ensures all menus are wiped down, free of spots or stains, and complete.
• Ensures entry doors are clean, free of debris.
• Check with managers to assure there are no large or private parties scheduled.
• Maintains seating charts and organization of reservations including knowledge of dining room and entryway.
• Distributes and tracks evenly all guests to servers.
• Keeps constant contact with the servers and the kitchen staff to obtain a smooth service.
• Must have high energy and motivated personality.
• Maintains proper attendance in accordance with Shangri-La Attendance policy.
• Due to changes and modification in the job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

EDUCATION AND EXPERIENCE:

High school degree or GED preferred, plus recent experience in the restaurant field as a server or host; restaurant must be a considered a high-volume table side service restaurant. Must be 18 years of age or older. Must be able to obtain a Food Handlers card. No felony, theft or stealing convictions. Must be able to successfully pass a background investigation, Food Handlers Permit and to include the following:

SKILLS AND ABILITIES:

• Knowledge of dining and food maintenance operations and guest service.
• Knowledge of all menu items.
• Ability to communicate, read, and writes clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Knowledge of cash handling.
• Ability to service guests in a professional appearance and manner.
• Strong ability to follow instructions and work in a stressful and busy environment.
• Knowledge of State Laws regarding Alcohol service and assertive in the enforcement of said alcohol law.
• Knowledge of POS system and or reservations system.
• Knowledge of internal controls and commitment to follow, consistently.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

Work is generally performed in resort venues and kitchen areas, banquet areas with exposure to heat, cold, fumes, steam, and a high noise level. Days, evenings, swing shift, holidays and/or weekend work are required. Extended hours and irregular shifts may be required.

PERFORMANCE STANDARDS:

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.