Position Summary

The Supervisor Site Management will oversee the operations for providing direct services and support to participants in self-sufficiency programs while concentrating on deliverables and reporting outcomes, client and partner relationships, and staff development. This work will take place as part of the multi-organization workforce collaborative Work Ready Oklahoma (WRO). WRO serves a number of populations including, veterans, the historically unemployed or underemployed, individuals with a criminal background including those re-entering society from incarceration, incumbent workers, low skilled or wage workers, and the long term unemployed. WRO programs aim to demonstrate the value and efficacy of well-thought approaches to incorporating soft skills, vocational training, continuing education, job placement, job coaching, and career advancement in ways that make obtaining consistent gainful employment in areas that pay a living wage more accessible to these groups. WRO continuously looks for opportunities to innovate within the workforce development field and, where appropriate, develop and foster social enterprises that include employment opportunities for the populations we serve.

This position will be responsible for reinforcing consistent commitment to a coaching oriented, goal driven service delivery environment. Using techniques, such as motivational interviewing, this individual will ensure a team-oriented, customer service centric culture for staff while helping improve the self-sufficiency of those participating in our programs. Ability to effectively communicate with other team members and program participants are a key component of this position.

Essential Job Functions

• Provide supervision to program staff in carrying out assessment, coaching, case management and service delivery activities to ensure access to appropriate program services and supports for participants in various self-sufficiency programs
• Meet with participants to determine skill level, industry experience, and education/training needs
• Encourage and facilitate participation in services by identifying and reducing barriers
• Assist with developing resumes and cover letters, identify opportunities for employment and assist with the application and interview process
• Track program data to monitor program activity and performance to facilitate outcomes
• Develop and maintain relationships with education and training providers, employment partners, OKDHS staff, and other community resource organizations to contribute to client outcomes
• Assist with reviewing resumes, identify opportunities for employment and assist with the application and interview process of participants as they work towards finding employment
• Assist in the development of additional robust employment and self-sufficiency programming;
• Oversee remote site
• Other duties as assigned

Education/Training

Bachelor's degree in Communications, Marketing, Psychology, Human Relations, Social Work, Community Relations or related field, required

Eligibility for Case Management Certification, preferred

4 years of equivalent experience will be considered in lieu of education

Experience

• 1-2 year(s) experience with social services programs and/or employment and training programs, required
• 1 year experience as a team lead or supervisor
• 1-year minimum experience with Salesforce, Social Solutions, Oracle, or similar client based management information system or platforms, preferred

Skills, Knowledge, and Abilities

Ability to work a flexible schedule, evenings and some weekends

Must be proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint and Outlook with mastery level knowledge and experience, preferred Excellent interpersonal, networking, and negotiating skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Must be attentive, persistent, and flexible, yet able to maintain a temperament suited to serving people's needs

Excellent organizational and presentation skills.

Knowledge of workforce or industry trends in Oklahoma is highly recommended;

Established relationships with community providers a plus