General Description:

The senior systems engineer leads implementations of the datacenter, server and storage environments for all centralized and/or facility equipment, and provides operational and engineering support, including image archive and disaster recovery. The system engineer designs, documents, and implements server, desktop, storage, and other datacenter technologies and processes and ensures division and facility-based systems adhere to security, user access and configuration policies. This position works very closely with other corporate, division and facility technical personnel to coordinate the implementation and ongoing support of systems physically hosted at the division data center and facility locations. The systems engineer also provides support for problem management escalations which cannot be resolved by the service desk or L2 technical analysts, and coordinates installation of new equipment, technologies, and processes for projects.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Serves as engineering resource and subject matter expert to L2 and Architecture teams and project managers.
• Collaborates with operations Administrators to resolve incidents and requests.
• Designs and implements technology and processes according to principles established by architecture team.
• Performs engineering analysis of issues escalated through problem management.
• Develop, test, and deploy release packages to production including collaboration with operations and Service Desk resources ensuring that production releases are operationalized, documented, and supportable.
• Provides local leadership, subject matter knowledge, coordination, and communication for projects, including defining scope, and ensuring deliverables are met.
• Participates, as needed, in division/facility technical implementation projects
• Creates business case proposals, analysis of technologies, financials, and proposed project plans.
• Participates in strategic planning, creation, and maintenance of standards, policies, and procedures.
• Proactively addresses changes in business requirements by leveraging existing infrastructure investments and providing scalable options.
• Coordinates a team assigned to accomplish specific technical tasks.
• Manages data collection, reporting, and trending for critical devices and components.
• Where necessary, provides 24x7 on-call support based on IT staff rotation and carries a phone as warranted, to assist with escalated incidents and requests.
• Leads the build of technology operational models and workflows for the business.
• Provides strategic contingency planning from the perspective of technology service line.
• Provides vendor management, service level definition and service level management for vendors of technologies and/or services.
• Actively forecasts workload, prioritize, and allocate resources.
• Installs and supports server, storage, and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery) Provides operational applications support
• Mentors and trains Systems Administrators and Technical Services personnel, as needed.
• Effectively works with enterprise and business IT personnel to ensure that priorities and standards are achieved.
• Coordinates and participates in regular meetings and workshops with technical staff to ensure timely transfer of knowledge which impacts storage architecture and security policies.
• Adheres to and supports OU Medicine IT standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.

Minimum Qualifications:

Education:

Bachelor's degree in a computer science or information technology related subject is required or equivalent combination of education and experience.

Experience:

7 years' experience in a technical role directly working in an enterprise datacenter environment, preferably in a healthcare related organization.

Licensure/Certifications/Registrations:

• Microsoft or Vmware Expert cert or equivalent required within 36 months
• Advanced training, experience, and/or certification in datacenter, server, network and security standards, equipment and protocols is also desired.
• Technical certifications and experience - highly desirable: Vmware, Cisco, Netapp, Pure, Palo Alto, Imprivata, Infoblox, Microsoft, Rubrik. MCSE, CISSP, CCNA, CCP-V, VCP6-DCV, PMP, CompTIA
  

Knowledge, Skills and Abilities:

• Passion to understand the mission of OU Health and to leverage technology expertise to improve business and clinical processes.
• OSI Model
• Agile/Scrum work methodologies
• ITIL and ITSM Terminology and framework
• SDDC Architecture, workflows, and deployment automation.
• Exceptional troubleshooting skills.
• Capacity planning experience.
• Requires a strong knowledge of supported server, storage, application, network, security systems, virus protection, and hardware configurations.
• Microsoft Server OS
• MS Active Directory administration, maintenance, and troubleshooting
• VMware vSphere, VMware Server, VMware vSpere Hypervisor (ESXi)
• Fiber and NAS Storage Technology.
• Scripting (Powershell/python/Batch)
• Additional skill in technology stack a plus (LanDesk, SolarWinds, Nessus, Linux, Splunk, Bluecoat, Veeam/Backups, Storage, etc.)
• Collaborative Approach - Acts as a role model and educator for other technical resources.
• Maintains subject matter depth and breadth and knowledge of current issues.
• Is available and accessible; maintains a positive attitude.
• Organization - Proactively prioritizes needs; effectively manages resources.
• Communication - Communicates complicated technical scenarios in common terms; Communicates clearly across a wide audience (oral and written communications).
• Customer Orientation - Establishes and maintains long-term customer relationships, builds trusts and is respected by consistently meeting or exceeding expectations.
• Demonstrated proficiency in MS Office applications.
• Demonstrated strength in statistical/analytical tools for system monitoring.
• Ability to communicate ideas effectively explaining technical concepts to non-technical and technical Staff Members.
• Logical and methodical thinker to present the best solutions based upon the existing and future environments.