Collaborate with the Sales Operations and Channel Operations teams to fully understand success goals, support and sales processes with an aim to identify process breakthroughs and reduce friction for internal teams, partners and end customers Understand and manage Salesforce data models to accurately identify/correct missing data, align data structures and map fields in s

This position can be either predominantly remote or onsite at our Allen, TX location. Influence and create new designs, software, architecture, and methods for deploying large scale distributed systems. Take part in a 24x7 on call rotation. Be a contributing member of the teams that define the technical approach, system and software architecture, and API design of Motorol

Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. Ensure timely and accurate set up of all systems Phone Support during reg

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro

include but are not limited to By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenge

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to mana

Final Design and implementation of the radio network including infrastructure, subscribers and mobile backhaul Lead customer presentations System staging Preparation of system fleet map, encryption and radio programming templates Complete system documentation Live system upgrades Ensuring the integrity of the architecture/design Specific Knowledge/Skills Experience/knowle

IPVideo is looking for a skilled and innovative Principal Software Engineer with expertise in cloud based web and mobile application development, specializing in IoT applications. The ideal candidate will bring extensive experience in designing and implementing scalable, secure, and high performance solutions on both AWS and Google Cloud platforms. Scope of Responsibiliti

With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. Ensure timely and accurate set up of all systems Phone Support during reg

Leads large programs or portions of very complex programs. Directs and coordinates the work activities of project team. Demonstrates a firm understanding of all nine areas of PMBOK project management and has expertise in two areas. Experienced in running project phases. Is able to oversee development of the complete project plan. Is able to establish, track, and audit pro

Manage multiple data migrations through completion Update customers and management on progress of data migrations. Work with engineering to resolve any issues in the data migration process. Discuss and document network infrastructure for wired and wireless communications within the customer's environment Must have working knowledge of both Windows and Linux environments.

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and