Field Support Representative

SCHEDULE: Tues - Sat; 9am-6pm
LOCATION: Tulsa Corporate
REPORTS TO: Field Support Manager
FLSA STATUS: Non-Exempt

SUMMARY
Field Support Representatives work with Field Technicians during
new installations and service tickets to verify alarm signals are
received and/or working properly, and work with branch sales reps
in building and scheduling jobs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Prompt and predictable attendance is a basic requirement.
* Verify all alarm signals are received.
* Perform preliminary data entry on all customer accounts
* Update customer call list and emergency numbers as needed.
* Have ability to multi-task and pay strict attention to detail in a
fast-paced environment.
* Adapt to individual caller needs.
* Take and process payment upon installation.
* Resolve call-in questions from dealers when they arise.
* Perform quality work within deadlines and with minimal
supervision.
* Interact professionally with other employees, customers, and
suppliers.
* Assist with all other tasks as needed or assigned.
* Work effectively as a team contributor on all assignments.
* Follow all safety requirements and maintain a safe working
environment at all times.
* Have or qualify for an alarm monitoring license.
* Flexible, adaptable, and self-motivated in fast-paced MAS
environment.
* Must possess the ability to view and operate computer
equipment up to 8 hours daily.

Our salaries are competitive including a
comprehensive benefits package!
* Medical plans
* Vision coverage
* Dental plans
* 401(k)retirement plan, with matching
contributions
* Paid short-term & long-term disability
insurance
* Flexible Spending Account (FSA)
* Paid life insurance
* Voluntary life insurance
* Employee Assistance Program (EAP)
* Paid Time Off (PTO)
* Holiday pay
* Discounted